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Good client relations are one of the major driving forces behind the success of any business. It is generally the first encounter, rather, the very first impression that makes or breaks ones client relationships. Greeting a client is not a difficult task. It may sound complex sometimes, but the essentials remain the same, which stress on nothing, but a healthy interaction.
During your interaction with the client, you should try to put the client at ease and try to establish control of the dialogue. It is your easiness and confidence, which act as the convincing or trust-building factors for any business deal. In general, 70% of the success of any deal directly relates to a good interaction. One should always be his best while greeting a client.
At the outset, one must always dress in accordance to the situation, which is formal in most of the cases. One should also be particular about the place of meeting. Usually, peaceful, neutral places are the best meeting grounds as the possibility of disturbances are very unlikely in such places. It makes the client comfortable and free from all pressures. Make sure the place looks sounds and smells good. There must not be any distraction.
When it comes to the actual act of greeting, one should stand up and extend a firm handshake. If it is the first meeting, you may as well introduce yourself, and then get the clients name. It is always advisable to keep the conversation light in the beginning. For instance, you may begin with a casual small talk about the place of meeting or food items. Such small off-the-topic talks facilitate in making the client comfortable. Once the client is all comfortable, you may slide into the main issue of discussion. At the same time, one must always seek permission to ask questions.
Business talks must never be hasty in nature. It takes a while for the client to enter into a business deal with you; however, it takes only a second to break the same. One must be patient in answering all the queries of the client. In addition, eye contact is very important for creating interest. You must maintain a firm eye contact with the client to show that you are attentive enough. Smile is another factor that sets in a pleasant mood of discussion. As is popular, smile a lot, it costs nothing! In client interactions however, a smiling face may fetch you a lot.
Next, one should provide for tasty refreshments at regular intervals depending upon the course of meeting. Essentially, greeting a client serves as the fulcrum for all further business meetings. You must conclude with a handshake. The tone should be promising and confident in nature. At the end, the client should be sure of a good business relation.
You cannot learn or inherit the perfect way of greeting your clients. The more you interact and build upon the above-mentioned tools, the closer you get to know your clients and the faster, your business expands.