The Rebirth of Phone Answering Services for Businesses
The advent of cloud based telecommunications has seen small business and entrepreneurs revive the use of phone answering services. Many businesses that use virtual office answering services are left at a disadvantage unlike those who choose virtual phone answering services.
Cloud based phone answering services offer a great alternative to virtual phone systems and voicemail. About 80 percent of callers hang up as soon as they are sent to voice mail and may never call back. This is why startups, business owners, entrepreneurs and small businesses should outsource their phone answering to a virtual answering system.
Advantages of Using a Virtual Phone Answering Service
- No more lost customers and opportunities. Instead of sending callers to voicemail, you will have a live receptionist to attend to all questions, concerns and suggestions coming via telephone. The live receptionist should have all the necessary information about your small business. If callers are sent to voice mail, chances are that you will lose them and potential sales opportunities.
- You can update your availability status over the phone or on the web. The virtual service is able to answer your phone, screen calls and transfer your calls if you are available. The service identifies real and potential customers and transfers them to you. You will be able to handle your calls more efficiently and concentrate on other areas of the business.
- Portray a professional image. A virtual phone answering service makes your business have the professional image that you want. The live receptionist answers all incoming calls and identifies urgent calls based on the information settings in the account. The live receptionist portrays a professional first impression.
- You have control over how you want your calls to be handled. If you are a business that deals with a number of other industries or persons, you may want calls from different entities to be treated differently. These can be configured when your account is set up.
- You can view your messages online or on mobile apps. The messages are usually on top of the queue for you to access immediately you log in. You can login, view and manage your messages and change availability status, more like an email.
Most small businesses have a poor reputation for phone answering because of the need for human interaction with communication systems. However, this reputation is slowly changing as businesses leverage online technology systems that have never been seen before.
The new era in cloud phone answering services provide capabilities that are far much better than the more than a century old circuit switches and public telephone networks. Most of the virtual office phone answering services providers focus on providing services for small businesses.