How Unanswered Phone Calls Only Hurt Your Business
There has been some very good news on the economy lately. Things are slowly improving; however businesses are still struggling and cannot afford to lose any customers. Also, as technology continues to advance and the Internet is available almost everywhere due in large part to smart phones, there is an expectation from customers that the business should be available to them all the times and from wherever they might be.
Virtual Office Answering Services is a great and affordable option to provide access during off business hours. Many small businesses cannot afford a phone answering service around the clock and the same time cannot afford to lose any customers. Statistics show that over 30% of customers that call after hours will not leave a message. No business can afford not having access to more than a third of their customers. The magic pill to resolve all these issues is phone answering services.
Live phone answering services provide an affordable alternative to have a live person answer to customer issues when the business owner is not available. Since such services are available online, the business owner has access to their customers anywhere, anytime. Quite often customers leave a business due to how long it takes to have their problem resolved. With phone answering services, businesses can respond to any outstanding issues quickly; thus increasing the customer satisfaction.
Technology has made customer service the backbone of success for a business. Through the Internet word travels fast and no business (especially small businesses) can afford to lack in customer service. A virtual phone answering service for a small business is no longer a want but a need, since growth and survival might depend on it.